Customer Service Advisor

Job Ref: JO-1906-3564
Sector: Call Centre
Job Type: Permanent
Date Added: 27 June 2019
  • Chiswick, London Chiswick London London W45YE
  • £22,000 per Annum
    ANNUM
  • Blue Arrow
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Would you like to work for an award winning multinational organisation with outstanding training and career development? A company who are continuing to grow.
Do you have a passion for delivering excellent customer service?
If so, we are looking for a large number of Customer Service Advisors, based in Chiswick (W4), to be the first point of call for customers with queries and looking for support.
Key information:
* Salary: £22,000 per annum (rising to £28,000 within 3 years)
* Hours: 37.5 hours per week with various shifts available (including a night shift with has a £1200 salary allowance). If successful, we will ask your shift preference.
* Location: Chiswick (W4). Free onsite parking for weekend/night shifts or local off street parking. Closest public transport - Acton Town (Piccadilly & District Lines)
Benefits:
* Fast Track Career Pathway taking you moving your salary from £22,000, then £28,000. Initial salary review after 9 months, then every 6 months.
* Paid Over Time Available 1.5 x normal rate
* Annual leave with an option to purchase additional leave
* Birthday leave
* Pension scheme
* Life insurance
* BUPA private health care including BUPA dental plan
* One paid volunteering day
* Subsidised cafeteria
* Various discount vouchers
Key responsibilities include:
* Answering high volume of calls from the US military personnel
* Assisting callers with their healthcare enquiries
* Confirming medical procedures eligibility in line with policy
* Co-ordinating authorisations for treatments
* Booking and amending appointments
* Assisting with enrolment and claims

Skills/Experience required:
* An empathetic approach
* Previous customer service experience
* A passion to adhere to policy and procedure
* An understanding of a process driven business and a demanding environment
* Ability to work well under pressure in a fast environment
* Flexibility in multitasking on a daily basis
Click apply today or contact Afsheen or Rinku in our Harrow Perm Team on 02084276199 for further details

Blue Arrow
28/07/2019 15:59:37
GBP 22000.00 22000.00