Customer Service Representative

Job Ref: JO-1906-3333
Sector: Call Centre
Job Type: Permanent
Date Added: 13 June 2019
  • Manchester, Greater Manchester Brazil Street Manchester Greater Manchester North West M1 3PW
  • £20,000 - £22,000 per Annum
  • Blue Arrow
  • 0161 228 7542
Blue Arrow

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We are recruiting for a Customer Service Advisor for a well established, innovative and industry leading Mountain Sports brand, positioned at the premium and technical end of the market.

Based in Central Manchester, the team currently have an exciting opportunity to join them in a full-time position, Mon-Fri 9am-5pm, salary £20,000 - £22,000 per annum
The job will involve:
* Responding to customer queries and requests (B2B and B2C) via telephone and email in a helpful and respectful manner
* Pre order and in-season reorder entry, allocation and management via an integrated ERP system -training will be provided but prior experience of using an ERP is essential
* Liaising with the logistics team to ensure that deliveries are made efficiently, accurately and inline with customer expectations
* Liaising with and assisting the finance team when required
* Receiving and booking in warranty returns before following a defined processes through to completion
* Liaising with our customer services and the repair centre in Germany where necessary
The successful candidate will meet the following criteria:

* Possess excellent verbal and written communication skills
* Have extensive experience with all aspects of customer service
* Able to problem solve and devise creative solutions quickly and to the satisfaction of customers
* Be computer literate (particularly with Microsoft Excel) and have previous experience of using an ERP platform (Ideally Microsoft Dynamics)
* Have a good basic understanding of technical outdoor products
The successful candidate will have the following characteristics:
* Excellent relationship building skills and an ability to work as part of a diverse team
* Vibrant personality
* Self-motivation and an eagerness for personal development
* Excellent organisational skills and an ability to work independently
* A passion for the great outdoors!
In return:
* A competitive salary and benefits package including a company pension scheme
* A professional and friendly work environment based in a vibrant city centre location within easy reach of Piccadilly train station
* Access to generous staff purchase prices on all products

Blue Arrow
14/07/2019 16:12:54
GBP 20000.00 20000.00