We are recruiting for UK's leading provider of business process management and integrated professional support service solutions, with 62,000 staff across the UK, Europe, South...
Blue Arrow is Recruiting for One of the UK top Energy Providers
Job Title: Service Support Adviser
Salary: £10.17 per hour - 40 hours p/w
Hours of Work: Monday to Saturday on a rota basis, 08.00am & 08.00pm, Rota Bank Holiday Working Required
Our Client works within the retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. They supply energy to more than seven million household and business account under their various Brands.
We're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
Like all energy companies we're busy installing smart meters which gives us a great opportunity to demonstrate the value that we can offer to our customers.
In this role, you'll take calls from our Meter operatives who are out installing Smart meters in customers' homes and businesses across the UK. You will log any faults or issues they may call in with and will resolve the query or raise them with the relevant team for resolution.
You will be expected to intervene and find workarounds if a process fails to enable an installation to go ahead, as providing a high-quality service is paramount to Blue Arrow.
Your Skills and Experience:
You'll have strong communication skills and great attention to detail which you will have gained in a customer service focused environment. Skilled at customer care techniques, you will be passionate about delivering a positive experience to everyone, both internally and externally.
You'll be an efficient worker, experience of working to KPI's is vital. You'll be fast and accurate, and will enjoy working in a busy team and working to deadlines in an environment that embraces ownership and accountability.
It would be ideal if you have an understanding of the energy industry and Smart metering but this isn't essential as full classroom training will be given.