Part Time Customer Service opening in a busy office for 16 hours per week.You will have the choice of the hours you want to work...
My client is looking for a Part Time Account Executive, this is initially a temporary role with the view to become permanent for the right candidate. The hours are 16 per week, these are flexible over the week between Monday - Friday.
You will be working in a team, your duties will include:
o Responding to the needs and requirements of your customers
o Work closely with internal departments to ensure Accounts are supported effectively and efficiently
o Tracking sales through each stage of the process to ensure all aspects are correct and issues resolved quickly and efficiently
o Implementing new requirements for customers and ensuring all processes are followed correctly
o Create reports as required and share findings with team and management
o Ensure defined customers KPI's and operational SLA's are continually met
o Ensure that SLA's for internal telephone performance and call answering are achieved
o Respond to and manage minor Customer queries as and when required
o Build and maintain customer relationships via email and telephone
o Support the National Account Managers
This is a varied role with potential to grow within the business.
There is an attractive bonus structure, on average you will be able to earn an extra £400 each month ((pro rata) this is after the probationary period)
Please apply immediately or call us on 01234 217001.