Helpdesk Supervisor

Job Ref: JO-1904-2310
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 28 May 2019
  • Glasgow Glasgow Glasgow Scotland G2 2SA
  • £20,000 - £24,000 per Annum
  • Blue Arrow
  • 0414 221 0007
Blue Arrow

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Blue Arrow Glasgow are currently seeking a Helpdesk Supervisor to work on a permanent contract based in Glasgow.
This is a fantastic opportunity to work as a Helpdesk Supervisor in a fast-paced environment for one of our best clients. My expanding client is seeking professional, ambitious and career-minded individuals to join their team.
Key Responsibilities:
* Manage the day to day running of the team, helpdesk and their workload
* Monitor administrative tasks undertaken by the helpdesk team and ensure the report timetable is adhered to
* Ensure the helpdesk manual and training plan is regularly updated
* Conduct team training, one to one's and team appraisals
* Adhere to all relevant procedures as detailed by the contract and department managers
* Update, manage and progress all actions relating to service requests including escalation procedures
* To provide daily reports to team members
* Run reports and provide assistance where necessary at the client's request
* Monitor and audit all service requests
* Adhoc duties as required
My client is looking for individuals with a can-do attitude, excellent interpersonal skills and a friendly and approachable demeanour. For immediate consideration, Please apply now!

Blue Arrow
28/06/2019 11:39:58
GBP 20000 20000