Housing Benefits Customer Service Officer

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Do you have previous Customer Service experience? Would you like to work in a rewarding environment?

We are looking for a Housing Benefits Customer Services Officer to join our passionate and growing front of house team, based in St Johns Wood. The successful candidate will have a combination of passion, numerical and analytical skills and great communication skills.


  • Hours 08:30am - 5:00pm
  • Location - St Johns Wood/Westminister
  • Salary - £11.00ph
  • Duration - Temp role for 6 MONTHS (may be extended

* Organise individual workload, to ensure reception waiting times are met and meet team priorities.
* Complete daily monitoring sheets for performance management.
* To maintain a high level of customer care and interview customers in a courteous and professional manner.
* Provide a "fast track scanning and drop in" service for customers.
* Provide general advice to Customers on other services and welfare benefits.
* Provide in depth interviews with customers.
* Ensure the reception area is welcoming and up to date information is available.
* With all dealings with the public, ensure information provided by customers satisfies legislation and established procedures
* Provide assistance to customers in our "Self Service" area
* Any other duties as required


* At least 2 years knowledge of Housing Benefits and Council Tax Reduction and have the experience of working in the Benefits field

* Good communication skills. Professional approach

* Ability to work under pressure and to tight deadlines

* Good organisational skills

* Must have flexibility with working hours between the hours of 8.30am and 6.00pm to meet service needs


  • At least 28 days holiday (based on working a 5 day week)
  • Pension
  • Flexible benefits scheme including Retail discounts
  • New Mobile App to manage your Shifts/Availability/Holiday etc.

If you are interested in this role please apply online or call CJ on 0208 861 0770.

Thank you

Blue Arrow
08/04/2019 17:48:02
GBP 11.00 11.00