Senior Customer Service Advisor

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Do you have experience in dealing with complaints and delivering excellent customer service?

Are you looking to work market leading company who are in the Forbes Top 100 "The World's Most Innovative Companies"?

Following continued growth we are looking for a number of people to work for the largest Business Process Outsourcing provider in the UK on behalf of a High Street Bank in Plymouth on a permanent basis.

You will be given award winning training and support in order for you to be successful and progress into more senior roles.

Key information:

  • Salary : £18,000 to £23,000 per annum (dependent on experience)
  • Working Hours: 37.5 hours per week between 08.00 to 20.00 Monday to Friday & 1 in 3 Saturdays
  • Location: Plymouth (PL1)


On top of an excellent basic salary of £18,000 to £23,000 (dependent on experience) you will receive some excellent benefits (Subject to Terms & Conditions) including:

  • 23 days holiday (pro rata) plus Bank Holidays (rising to 25 days
  • Life assurance
  • Holiday buy
  • Retail, health & wellbeing and leisure discount
  • Company Pension Scheme

Key responsibilities include:

  • Managing customer arrears and assisting with specialist enquiries
  • Dealing with inbound calls and queries as well as making outbound calls to resolve defaulted loans
  • Capturing customer information accurately
  • Using your own initiative to ask relevant questions

Skills/Experience required:

  • Experience in working in a customer based environment.
  • Confident in using multiple computer systems.
  • Excellent communication skills both written and verbal.

Please click apply today or contact our Harrow Perm Team on 020 8427 6199 for further details.

Blue Arrow
08/02/2019 14:18:02
GBP 18000.00 18000.00.