Service Desk Administrator

Job Ref: JO-1811-1407
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 27 November 2018
  • Thatcham, Berkshire, South East, England
  • £20,000 - £25,000 per Annum
    ANNUM
  • Denise Lambourne
  • 01635 34949
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You will be joining our rapidly expanding team and be a key player in the continued growth of the company.
But the real opportunity is to join us at a time when we are growing rapidly, for you to be a major player in the company and have an exciting career ahead of you.  You will have a great team around you to support you, and the support of the senior management team.
Join our team and start a journey with an organisation that feels young, fun and most of all that is very excited about where we are going.
 
Key role responsibilities will include:
 ·         Support the delivery team with service desk requests
Keeping the customer up-to-date with ticket status
Keeping the customer up-to-date with issue resolution and time            scales
Aid with monitoring and triage of incidents
To provide admin support of internal IT issues and work with our             IT partner to resolve these issues
To aid the Service Desk Manager with preparing monthly reports
Creating clear and concise documentation of internal IT                         procedures and technologies where needed, along with user                friendly guides and notes
 
Skills and Attributes
  • Understanding of IT  
  • It would be desirable if you have some experience            within a customer facing role
  • Ability to take responsibility and ownership of                    assigned tasks
  • Logical and structured way of thinking, with                      attention to detail
  • Ability to carefully follow policy and procedure to              methodically and efficiently handle/resolve issues
  • Highly customer focused, articulate, excellent                  telephone manner and confidence in dealing with            people at varying levels
  • Be skilled in MS Office
Blue Arrow
25/12/2018 09:00:00
GBP 20000.00 20000.00.