Guest Services Manager upto £22,000 Dartford BR8

Job Ref: JO-1811-1400
Sector: Hospitality & Catering
Job Type: Permanent
Date Added: 26 November 2018
  • Swanley, Kent South East
  • £20,000 - £22,000 per Annum
  • Blue Arrow
  • 02084276199
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My client has now have a great opportunity to recruit an experienced Guest Services Manager who will thrive on supporting the running of this successful hotel. You will be reporting to Deputy General Manager.

Key Information:

Job Role: Guest Services Manager

Contract: Permanent - 28 days Holidays

Salary: £20,000 to £22,000 per annum

Location: Dartford BR8 - Own Transportation is needed

Hours: 5 days per week, flexible shifts covering daytime and evening shifts, including weekends (7am - 3.30pm and 2.30pm to 11pm)

Sector: Hotel

Main Duties:

  • Complete Duty Management shifts as detailed on the early/late shift checklists.
  • Ensuring that during the shift all departments are correctly staffed to provide the best levels of service.
  • Ensuring all staff on duty in all areas are presented to the required standard.
  • Ensure all areas of the hotel and spa are presented to an excellent standard at all times.
  • Hold the Daily Dash meeting with all operational Heads of Department to cover the business of the day and ensure any challenges are anticipated and agree a plan to overcome them.
  • Welcoming arriving guests and acknowledging VIPs, returning guests, those celebrating a special event and those with special requirements.
  • Liaison with all departments to ensure the operation runs smoothly throughout the day/evening.
  • Resolve all guest complaints and ensure guest satisfaction prior to departure.
  • Responsible for health and safety, fire safety and procedures during your shift.
  • Ensure an effective handover to the next Duty Manager to assist with continuity of service.
  • During busy arrival or departure periods acting as Host Manager in hotel reception, welcoming arrival/departing guests and co-ordinating concierge and supporting reception.


  • Excellent standard of personal appearance
  • Friendly and confident communicator in person, on the telephone and in writing
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Ability to coach and direct staff while on shift
  • Organised and good attention to detail
  • Must hold operational hotel experience across a range of food and beverage as well as front of house departments to be considered

In addition, company benefits including are:

  • Discounted hotel accommodation for yourself and your family at all hotels
  • Discounted hair treatments
  • Discount off all food & beverage at all hotels
  • Discount of individual treatments Spas
  • Discount on retail products in Spas

To apply please click on the link below, or for further details please contact me on 02084276199 or at

#ChefJobs #ChefJobsInLondon #BlueArrow #BlueArrowPermJobs

Blue Arrow
27/12/2018 10:41:41
GBP 20000.00 20000.00.