Customer Service Advisor - 12 month fixed term contract

Job Ref: JO-1811-1304
Sector: Call Centre
Job Type: Contract
Date Added: 09 November 2018
  • Peterborough, Cambridgeshire, East Anglia, England
  • £17,400 per Annum
    ANNUM
  • Blue Arrow Peterborough
  • 01733 342 766
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The role:

You will be responsible for co-ordinating and managing all emails and calls that come into the business. You will be dealing with customer enquiries and queries in a professional manner. 

This is a Monday to Friday role therefore would be an ideal role for someone who is perhaps working within a contact centre and no longer wants to work shifts!

Key information:

  • ASAP
  • 12 month fixed term contract
  • Monday to Friday
  • 9am - 5pm


 Key responsibilities include:

  • Handling inbound calls and email enquiries
  • Recording all information on the computer system
  • Ensure any escalations or complaints are handled in a quick and efficient manner
  • Processing customer requests on the system
  • Working to KPI and SLAs


Skills required:


  • Previous customer service experience
  • IT literate
  • Good problem solving skills
  • Excellent telephone manner
  • Motivated and enthusiastic


Benefits:


  • Competitive salary
  • 25 plus bank holidays
  • Parking on site


Transport links:


  • Easily accessible by public transport
Blue Arrow
07/12/2018 09:00:00
GBP 17400 17400.