Call Centre Operative- Equipment Support

Job Ref: JLEE090718
Sector: Call Centre
Job Type: Permanent
Date Added: 09 July 2018
  • Darlington, North East, England
  • £8.71 - £8.97 per Hour
  • Blue Arrow Catering
  • 0191 2305507

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Blue Arrow are recruiting for experienced customer support agents to work within a large telecommunications provider in Darlington.

The role will be within the Equipment Support Department working inside the supply chain on a temporary ongoing contract.

37.5 hours per week, Monday to Friday 9am - 5pm

Responsibilities include but are not limited to:
-Taking calls from all areas of the business in relation to all aspects of delivery service.
-Management and allocation of stock orders for direct consumers and dealerships.
-Carrying out the reconciliation processes to ensure equipment is recovered to the supply chain.
-Creating and submitting claims to delivery partners to recover losses.
-In depth investigative work on potential fraud cases relating to the teams processes.
-Analysis of insurance claims to ensure adherence.
-Processing the return stock and account administration.
-Liaising with other departments and third parties relating to account charges and restrictions.
-Delivering excellent customer service throughout.
-All aspects of general administration.

Two weeks paid training will be provided.

Good customer service experience
-Telephone experience
-Complaints handling experience preferred but not essential
-Fully available for 2 weeks training
-Available immediately for interviewing & starting

This is a fantastic opportunity for anyone looking for consistent hours which accommodates the work life balance we all seek. 

Blue Arrow
06/08/2018 09:00:00
GBP 8.71 8.71.