Client Liaison Officer

Job Ref: JENTONEQ020218
Sector: Admin & Secretarial
Date Added: 02 February 2018
  • Northampton, Northamptonshire, East Midlands, England
  • £8 - £9 per Hour
  • Jenny Earl
  • 441582692692

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Client Team Liaison Officer

We are seeking a well presented, polite and professional individual to join our Client Liaison Team, based in Northampton Town centre. The right candidate will work as part of a team in a busy office environment, although it is essential that they are able to work independently. They will proactively liaise with our clients by telephone and via email, taking and seeking further instructions as well as updating and amending case files. He/she will work to support colleagues within the team and also the Client Directors to ensure the smooth running of existing contracts. They will need to compile statistical reports and be able to identify areas of improvement. As well as dealing with clients individuals will also undertake administration work from members of the public, responding to correspondence where and when needed. Data Input will also be part of their duties as well as occasional complaint handling

Essential skills

Excellent Communication Skills (verbal and written)

Excellent telephone skills

Excellent organisational skills

Able to work independently using initiative