Resource Scheduler

Job Ref: JENTON26022018
Sector: Call Centre
Date Added: 26 February 2018
  • Northampton, Northamptonshire, East Midlands, England
  • £8 - £9 per Hour
  • Jenny Earl
  • 441582692692

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As part of our Northampton based clients Resource Group, you will be part of a team that controls the resource requirements within the business. The team schedules resources for multiple different accounts, and have a pool of resource in which to access the skills required. The goal of the department is to get this resource pool 85% utilized at all times.


  • Scheduling engineers based on the requirements on the request form.
  • Proactively managing own workload via the TRG request inbox.
  • Logging bookings onto the scheduling tool Whitespace
  • Contacting and coordinating resource requirements with our external resource supplier.
  • Daily communication with engineers regarding their schedules.
  • Planning resource for incoming requirements, considering cost to travel, skills required and other factors to make a cost effective decision for the role.
  • Daily administration tasks.
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Periodically review company Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
  • Carry out any 'ad hoc' assignments as and when required.
  • To be compliant with health and safety company policy and legislation.
Knowledge, Skills, Experience

  1. Coordination and planning experience
  2. Strong organisational skills
  3. Excellent written and verbal communication skills
  4. Ability to Multi task
  5. Ability to work under pressure
  6. Ability to manage own workload
  7. Must be a team player