Helpdesk Operatives - Inbound

Job Ref: JD/OH
Sector: Call Centre
Job Type: Temporary
Date Added: 08 March 2019
  • Darlington, North East, England DL1
  • £7.83 per Hour
    HOUR
  • Capita Newcastle
  • 07798572039
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Help Desk Operatives - Inbound x 2 - Darlington

£7.83 p/hr


We have several fantastic opportunities for Customer Service professionals to join an inbound telephone based Help desk team based in Darlington.

The main elements of the roles involve delivering excellent customer service through answering incoming calls and assisting with queries. The roles will also involve responding to emails in a timely manner, ensuring excellent written communication.

You will be required to answer calls and queries in relation to assisting members opting in and out of pensions, dealing with queries in relation to password resets and getting access to their log ins.

Carrying out basic investigation work and ensuring high levels of customer service and compliance.

Due to the nature of the types of queries the team must ensure they adhere to scripts and standard templates, some of which may need slight modification depending on the needs of customers. 

The hours of work are Monday to Friday, and hours worked will be provided on a rota basis (between 08:30am - 5:30pm)

+Previous experience in a customer service/call centre background is essential.

+ Must be used to working in a telephone based environment
+Must be computer literate, with the ability to communicate via email to respond to queries.
+Excellent communication skills both written and verbal.
+Able to take on a lot of information and apply it to the job role.
+Able to work well as part of a team and able to use own initiative.

Successful candidates must be able to take ownership of self-lead learning, this will involve taking the initiative and investigating any gaps in knowledge.

On the job training will be provided within the first few weeks.

You will also need to pass a basic CRB and credit check.

Must be able to start immediately. These are ongoing temporary contracts to start asap.

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05/04/2019 09:00:00
GBP 7.83 7.83