Customer Service Advisor

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Customer Service Advisor                                          
Bury BL9 9QL
£8.83 per hour
37.5hrs per week
Temporary until end of December


We are currently recruiting for a large number of Customer Service Advisors to work with an organisation who prides itself on superb customer service and will make you feel part of the team. In return for a being a team player, reliable, motivated and fully flexible to work a shift pattern that falls between 8am and 9.15pm (either 4 or 5 days out of 7) 

Some of the benefits you will receive working here for us are:

  • Comprehensive Training
  • CV Enhancing Experience
  • Subsidised canteen
  • Breakout areas with pool tables, games, consoles and TVs
  • Free parking


The Job role:

Working as an Inbound Customer Service Advisor, you will be expected to deliver exceptional customer service by dealing with customer's enquiries. This may vary from delivery times to product queries. In this role you can expect to be:

  • Dealing with customer enquiries, manage and resolve customer complaints from purchases that have been made
  • Processing orders and researching information via the in-house computer system
  • Provide customers with product and service information
  • Tracking deliveries, processing orders and handle billing enquires
  • Identify and escalate any priority issues and route calls to the appropriate resource
  • Document all call information and complete the call logs timely and accurately
  • Ensure a high level of customer care and attention to detail at all times


For candidates to be put forward for this role we are looking for:

  • Excellent communication skills
  • Strong keyboard skills
  • A natural desire to help people
  • Full availability to follow a shift pattern
  • A good approach to team work
  • Customer service experience in any capacity


Please apply by hitting the apply button, then one of our recruitment team will call you at the earliest convenience.

 
All applicants will be required to complete a pre-employment vetting that includes a criminality check and also a financial probity check too.
Blue Arrow
10/10/2019 09:00:00
GBP 8.83 8.83