Help Desk Agent

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Helpdesk Agent
Location: Bury BL9 9QL
Pay rate: £9.05 per hour
Monday to Friday, 37.5hrs per week
Shift hours between 8am and 8pm
Temporary until February 2020


Do you have previous Customer Service experience?  Are you confident on the phones, using and navigating the Internet?
We're looking for excellent Customer driven agents with good verbal and written communication skills to cover working hours with our client Capita, as part of their B2B helpdesk team starting into training on the 9th, 16th,23rd, 30th  September and various dates throughout the following 2 months.


Overview
Capita Plc is one of the UK's leading provider of business process management and integrated professional support service solutions.  

This role will report into a Capita Team Leader, where you'll be responsible for providing efficient advice and guidance to the incoming helpdesk enquiries.  Since you'll be dealing with small to medium businesses for a government department, you'll be a calm and level-headed person who loves to deliver a reliable service which ensures your customers feel valued and understood.   


Who this role suits?
This role would suit people with good communication skills who enjoy dealing with general enquiries over the telephone in a friendly and efficient manner. The skills required for the role are more about having the right, can do attitude as full training will be provided.
 
What we ask for is people that have had previous customer service experience or have knowledge of call centre operations with a 'can-do' approach and can work under their own initiative and within a team of 8-10 people, keeping to set targets, processes and systems. 


What you'll do

  • Provide excellent customer service
  • Ensure all responses are clear, concise and accurate
  • Liaise with third party agencies where required
  • Work within a target driven environment and adhere to quality and productivity targets
  • Adhere to all Capita policies and procedures.

 
General Skills

  • Excellent Communication to enable accurate responses to customers and 3rd party enquiries.
  • Good computer skills including email, Microsoft Office and knowledge-based applications
  • Ability to work to tight deadlines, while maintaining a high-quality response
  • A flexible attitude
  • An analytical mind and a talent for learning quickly
  • A team player

 
The Capita Bury site is well served by local transport links. There is a bus stop outside the building with Radcliffe metro station within 1.5miles. The site is 1.8miles from Bury centre and there is a Greggs within walking distance, a fast food outlet outside and numerous local deliveries.

Recruitment will take no more than 2 days.  Once you've been pre-screened by phone by a Blue Arrow consultant, you'll be asked to come into the Capita building based at Bury for an immediate interview. 

Blue Arrow is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Interested? Then Apply Now using the button below!
Blue Arrow
20/09/2019 09:00:00
GBP 9.05 9.05