Equipment Support Adviser

Job Ref: JD/ES
Sector: Call Centre
Job Type: Temporary
Date Added: 29 August 2019
  • Darlington, North East, England Yarm Road Business Park Durham DL1
  • £8.97 per Hour
  • Capita Newcastle
  • 07798572039
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Equipment Support Adviser
Based: Darlington
Ongoing Temp role
Salary: £8.97 per hour

Our client based in Darlington is a large Telecoms provider.  Based in the Equipment Support department, you will receive calls from all areas of the business in relation to all aspects of the delivery services, delivering excellent customer service throughout.

Other aspect of the role may include:

  • Managing and allocating stock orders for direct consumers and dealerships

  • Carrying out reconciliation processes to ensure equipment is recovered to Supply Chain

  • Creating and submitting claims to delivery partners to recover losses

  • In depth investigative work on potential fraud cases relating the teams processes

  • Analysis of insurance claims to ensure adherence

  • The processing of return stock and account administration

  • Liaising with other departments and 3rd parties relating to account charges and restrictions

  • Delivering excellent customer service throughout

  • All general administration

     You'll Definitely:

  • Provide the best customer service
  • Have Good Communication Skills
  • Have a high level of accuracy
  • Adaptability to change quickly
  • Be able to work under pressure
  • Excellent at multi-tasking
  • Good time keeper
  • Be a Team Player
  • Have basic IT skills

You might even:

  • Have Call centre experience
  • Have knowledge of the telecommunications industry

What's in it for you:

  • Competitive Salary - £8.97ph
  • Being part of a fast moving area of growth


Blue Arrow
26/09/2019 09:00:00
GBP 8.97 8.97