Customer Service

Job Ref: JC SG CS
Sector: Call Centre
Job Type: Temporary
Date Added: 24 April 2019
  • Edinburgh, City of Edinburgh, Scotland, Scotland Broomhouse Drive Edinburgh EH11 3UT
  • £9.56 per Hour
    HOUR
  • Jillian Curran
  • 0131 220 4121
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/bluearrowlogo-compressed.png

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Blue Arrow currently have opportunities for Customer Service Agents to work with one of our public sector clients located in the West of Edinburgh.

This is a great opportunity to gain experience of working within the public sector, in an organisation who will train and continue to develop you through ongoing coaching.

The Role:
 - Taking incoming calls from students and stakeholders, responding and resolving where appropriate
 - Managing queries from students and stakeholders in writing; including social and online platforms
 - Listening to customers and escalating any complex queries so these can be dealt with in a timely manner
 - Providing a high level of service at all times, and recording data accurately

The Candidate:
 - Should have excellent communication skills
 - Be able to work independently and as part of a team
 - Be well organised with the ability to work in a busy environment
 - Must have a Basic Disclosure Scotland (dated in the last 12 months) or be prepared to undergo the background check with immediate effect

In Return, you will have the opportunity to gain valuable experience within the public sector, a competitive hourly rate of pay, and work for a Recruitment Business who put their temporary workers at the forefront of what we do.
Blue Arrow
22/05/2019 09:00:00
GBP 9.56 9.56