Call Centre Advisor

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Do you want to work for one of the UK's largest financial service groups?

We are recruiting Call Centre Advisors to work for a household name with millions of customers in the UK and a high street presence in nearly every community.

Interested? Then Apply Now! Using the button below!

The role:

This role will require you to provide an excellent customer experience for incoming and outbound contacts. Working as part of our the Life and Pensions customers team, you will be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.

Through dealing with a range of external and internal customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. You will be proactive, self-motivated, keen to learn, show great attention to detail and who want to work in an environment where the focus is on making the right business decisions for the customer.

Working as part of a team, you will be responsible for delivering excellent customer service through working flexibly and taking ownership. First and foremost you'll be helping customers across the retained organisation by answering a range of telephone enquiries. You'll be providing information on products, acting promptly on customers' instructions and ensuring that records are fully up to date and accurate.

If you have exceptional customer service skills and take pride in knowing you genuinely help your customers, you'll love this role working with the UK's largest financial service group.

Your key responsibilities will include:

  • Managing inbound and outbound customer queries relating to Life and Pension products, keeping it simple for our customers, making it easier to do business with us
  • Completing telephony, digital and admin based tasks to service customer queries
  • Taking ownership of customer problems solving them at first point of contact and escalate when required
  • Building long lasting professional relationships with our customer that will exceed their expectations
  • Dealing with customer data ethically and in accordance with the FSA requirements
  • Collaborating within the team to clarify facts, exchange information or resolve enquiries
  • Actively contributing to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business
  • Communicate professionally and concisely with customers to clearly communicate
  • Ensure legislative regulatory requirements are adhered to in-line with relevant policies

Key Information:

  • You will be working variable shifts available between the hours of 8am - 6pm. Shift patterns available include: 8am - 4pm, 9am - 5pm or 10am - 6pm.
  • You will be placed on a rotational shift pattern

  • Weekly pay
  • Annual Bonus
  • Enhanced payment for Overtime
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme

Skills required:
  • Strong customer service skills
  • Excellent attention to detail
  • Ability to work as part of a team
  • Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines