Retail Catering Supervisor

Sector: Hospitality & Catering
Date Added: 14 March 2018
  • Manchester, Greater Manchester, North West, England
  • £8 per Hour
  • Blue Arrow Manchester
  • 0161 228 7542

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Retail Catering Supervisor. City Centre Manchester Hospital. Full Time. £8.00 per hour.

We are recruiting a Retail Catering Supervisor for the worldwide leader in Quality of Life Services. For over 50 years, they have developed unique expertise, backed by nearly 420,000 employees in 80 countries across the globe.

Their experiences with of over 75 million customers each and every day enable them to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance...every day.

The Role:

To lead a team of Retail Service Assistants and ensure high standards of restaurant and retail ser-vices within designated locations on the site at all required times.

Good interpersonal skills at all levels
Experience of supervising employees within a service environment and maximising the performance of the team
Exchange information with Retail staff in relation to rotas, service and training matters. This is to include :
Ensuring staff know the daily service
Daily Special promotions
Presentation/Display of Stock items for Sale
Pricing of all products
Description of Products
Ensuring correct uniform and friendly and courteous manner to customers
Knowledge of work procedures, practices and equipment for retail service including :
Ensuring staff observe strict security procedures when dealing with cash transactions
Resolving staffing issues, reorganise service delivery at short notice to ensure standards are maintained.
To compile and organise six monthly training sessions with staff to cover areas specified in Training Record Cards
Organise a timetable of "on the job" training to cover all aspects of the job with a view to compiling work schedules
Compile daily and weekly staff rotas and ensure that they are adhered to and the keeping of up to date staff holiday charts.
Compile daily and weekly cleaning schedules and ensure that they are carried out by regular daily checks covering all areas.
Safe use of all retail equipment
Provide retail service to patients, visitors and clients in accordance with agreed specification to achieve high standard of service
Ensure that all statutory regulations regarding safety, fire and hygiene are compiled along with any Trust specific codes of practice
Ensure the relevant bookkeeping and Quality & Monitoring systems are completed to the specified standard, in particular wages, labour and income control and raw material control
Report and record any mechanical or electrical defects and the need for repair
Ensure compliance with cash handling procedures and be accountable for the accuracy of the cash takings.
Check and be responsible for the receiving and storing of all purchases and overall security of staff during working hours on duty.
Ensure safe use of a range of equipment and appliances
Daily responsibility for leading a team in the retail function.
Day to day supervision responsibility for the retail staff including training, appraisal, first line disciplinary and absence action.
Participate in the training and in the induction of new staff, attending training and development events in support of the role.
Report accidents or injuries in accordance with company procedures
Responsibility for Information Resources
Complete monitoring as required throughout all areas of responsibility
Monitor and maintain accurate records in accordance with company procedures.
Carry out routine Quality Control Audits and measure customer satisfaction levels of each aspect of the Retail Services.
Participate in Staff surveys as required.
Take appropriate action to ensure operation to all health, hygiene and food preparation and service procedures referring to line manager as necessary.
Ensure all services are directed and provided within the laid down operational procedures in particular being "hands on" at peak service periods.
Walking around the site, sitting at a computer, standing. Some manual handling of stores and equipment.
Concentration required when checking stores and equipment, completing forms, using machinery, compiling rotas, completing audits
Carrying out informal counselling and appraisals for staff.
Impart news regarding performance or operational issues to staff
Be able to work under pressure and be flexible, including work at weekends and bank holidays.
Long periods of standing
To take every reasonable opportunity to maintain and improve your professional knowledge and competence
To participate in personal objective setting and review, including the creation of a personal development plan

To apply please forward your CV.