Housing Officer

Job Ref: Home Based = Local Travel
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 11 April 2019
  • Bristol, Avon, South West, England Prince Street Avon BS1
  • £21,000 per Annum
  • Nigel Morton
  • 0117 929 9449
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We are looking for a Housing Officer based in Bristol working from home with daily travel to provide direct support and management to the Service Users. Our Client is a provider of accommodation services to the Home Office since 2000, Our Client also works with UK Visas and Immigration as a prime contractor. Our Client is now providing the accommodation services to numerous organisations across the UK and continues to develop its business in both central and local government as well as the charitable sector. 


Job title: Housing Officer

Salary: £21,000 + IT Package (iPad, Printer, Phone etc.)

Days: Monday to Friday

Hours:8.30am - 5.00pm (these hours are flexible)

Location: Bristol (Home Based + local travel)

Start Date: As soon as possible after vetting

Purpose of the role:
This role involves working from home with daily travel to provide direct support and management to the Service Users.  The role requires the Housing Officer to manage their own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users (SUs).  


Duties and Responsibilities of the role.


Supporting the Service User (SU)

  • Manage a caseload of around 100-150 Service Users

  • Attend dispersal and conduct induction of SU into property

  • Sign-post as necessary to doctors, shops, support agencies, etc

  • Conduct monthly visits and report any incidents, SU issues, absconsions, etc.

  • Ensure SU's are Moved On no later than the last date of payments to CSM

  • Arrange initial transport of SU's to their accommodation or any relocation as required

  • Ensure that health and safety of SU's are maintained at all times

  • Complete BI weekly welfare checks of the SU's. 

Managing a property portfolio

  • Effect appropriate maintenance of properties

  • Conduct monthly inspections and report defects as required

  • Ensure all items within property are replaced /repaired as required in line with inventory procedure

  • Make recommendations to line manager regarding any re locations of SU's and termination of properties to provide more efficient use of portfolio/void management

  • Prepare property for re-occupation after SU's move on

  • Ensure terminated properties are effectively prepared for hand back to landlord

  • Effect minor property repairs if necessary

  • Ensure the properties are maintained according to Health and Safety guidelines and company procedures

  • Ensure stores are maintained in line with purchasing procedure

Team working

  • Liaise regularly with line manager and team members

  • Helping/providing cover for other team members as required

  • Attending team and other staff meetings

  • Supporting new team members and provide on-the-job training

  • 24 hour availability during any significant emergency

  • Provide cover for other staff as agreed by line manager

  Communication and Liaison

  • Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)

  • Ensure all records are maintained and kept up-to-date according to company policies and procedures

  • Ensure appropriate property certification documentation is produced and recorded

  • Liaise closely with SU's, line manager, team members and other staff

  • Assist in the local stakeholder involvement process by attending meetings as required

  • Liaise with local support agencies to ensure relationships are maintained

Training and development

  • Monitor own work levels, progress and development

  • Undertake all core training and development programmes as required

  • Undertake relevant learning according to agreed Personal Development Plan

Meeting key performance targets

  • Manage own caseload of allocated SUs and properties

  • Work toward own and team performance objectives

  • Learn, understand and operate within contractual guidelines and service requirements 

  Requirements to apply for this role

  • 1 Year minimum experience in the same or similar role

  • Full clean driving licence

  • Own transport

  • Internet access at home

If this role is of interest to you, please upload a CV in "word" format to this site.

Blue Arrow
09/05/2019 09:00:00
GBP 21000 21000