Customer Service

Job Ref: HBCSA
Sector: Call Centre
Date Added: 07 August 2017
  • Bury, Greater Manchester, North West, England
  • £8 per Hour
  • Blue Arrow Manchester
  • 0161 228 7542

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Customer Service Advisor
£8.00 per hour

We are activley recruiting a large number of Customer Service Advisors to work with an organisation who prides itself on superb customer service and will make you feel part of the team. In return for a being a team player, reliable, motivated and fully flexible to work a shift pattern that falls between 7am and 11pm (either 4 or 5 days out of 7) you'll receive the following benefits:

  • Comprehensive Training
  • CV Enhancing Experience
  • Subsidised canteen
  • Breakout areas with pool tables, games, consoles and TVs
  • Free parking

The role:

As an Inbound Customer Service Advisor, you will be expected to deliver exceptional customer service by taking ownership of this client's customer enquiries. This could range from product queries to delivery times. You can expect to be:
  • Dealing with customer enquiries, manage and resolve customer complaints following on-line purchases
  • Researching information and process orders via the in-house computer system
  • Providing customers with product and service information
  • Processing orders, track deliveries and handle billing enquires
  • Identifying and escalate priority issues and route calls to appropriate resource
  • Documenting all call information and complete call logs accurately and timely
  • Ensuring high level of customer care and attention to detail at all times

To be put forward for the role we are looking for candidates with:
  • Excellent communication skills
  • Strong keyboard skills
  • A natural desire to help people
  • Full availability to follow a shift pattern
  • A good approach to team work

    Start date: 4th September and ongoing dates. Apply by hitting the apply button where one of our recruitment team will call you.

    Applicants will be required to complete pre-employment vetting that includes financial probity and criminality checks.