Call Centre Agents x 6 – Belper

Job Ref: HAC071118CSa
Sector: Call Centre
Job Type: Temporary
Date Added: 07 November 2018
  • Derby, Derbyshire, East Midlands, England
  • £18,639 per Annum
    ANNUM
  • Vaillant Belper
  • 07843211553
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Have you ever been stuck on hold for what feels like a lifetime? If so, you can help customers like yourself by joining our busy but rewarding call centre!

Inbound Call Centre Agents x 6 - Belper

Belper, Derbyshire

Temporary - Permanent

£8.19 to start with, £8.58 following successful probation period 

Full time - 42.75 hours per week 

MUST BE AVAILABLE FOR INTERVIEW ON 12TH NOVEMBER

Blue Arrow are recruiting in partnership with Vaillant to add talent to their Call Centre. Vaillant are a well-known established company. They are the 'Rolls Royce' of the heating industry. The call centre especially are proud of their family like working environment. They provide full training for all successful candidates and have an excellence course that all staff can take part in providing you with a nationwide certification.

Key responsibilities include:

  • You will be answering inbound telephone calls
  • You will be booking engineers for repair and service
  • You will always provide a high level of customer service in all situations
  • There is also the opportunity for you to up sell and cross sell (if chosen will benefit you with performance bonus paid on a monthly basis

 Key information:

  • A temporary contract going permanent after 6 months for the right candidate
  • Will I be working Weekdays, Weekends, Evenings, Nights or a combination?
  • Shift work between 7.30am and 7pm
  • Flexible working shift pattern 
  • Shifts allocated after 6 week training period.
  • Pay increase from £8.19 to £8.58 following successful 6 month probation period

Benefits and Transport Links

  • 6 week training scheme provided
  • Homemade food type canteen
  • Costa Coffee
  • Free Parking
  • Superstar reward scheme working with Blue Arrow#
  • Good transport links into local town
  • Short walk from bus/train station
  • 15 minute drive from nearest city
  • Free onsite parking

Skills required:

  • Previous experience within a customer service role, call centre or other similar telephone based role.
  • A target driven attitude that succeeds in performance and quality of service
  • To be able to quickly build up a relationship with customers over the phone, possibly in difficult situations
  • Have an excellent telephone manner - especially in a pressurised busy environment 

Click apply today. We promise to reply to every application within 24 hours!
 
 
 


  

Blue Arrow
05/12/2018 09:00:00
GBP 18639 18639.