Collections Negotiators x 5

Job Ref: EG/MSW
Sector: Call Centre
Date Added: 27 February 2018
  • Sheffield, South Yorkshire, Yorkshire, England
  • £16,000 - £18,000 per Annum
  • Ellie Gibbs
  • 0114 272 2600

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BlueArrow are currently supporting one of our clients recruiting for a number of collections negotiators due to the ongoing expansion of their business.
Dealing with outstanding debt you will be responsible for negotiating reasonable payment plans and delivering a high level of customer service.
The role is a challenging and varied one and will require the successful applicants to possess excellent communication skills and demonstrate a consistent focus on performance and customer service.

In addition you must be able to adapt quickly to changes in relevant guidelines and work towards targets.

Successful candidates will be responsible for:

Accomplishing the efficient and timely collection of debts.
Taking inbound and outbound calls.
Arranging payment arrangements within FCA guidelines.
Ensuring customers payments are kept up to date.
Meeting and exceeding KPI's within quality, cash collocation and productivity.
Ensure best practise on calls is followed.
Deal with general account queries.

Attributes needed:

Debt recovery and collection experience but not essential.
Excellent communication skills.
High level of written and verbal communication.
Be able to work towards set targets.

The working pattern includes Monday to Friday, no weekends included.

Shift pattern - 3 days 9am to 5.30pm and two days 12pm to 8pm.

if you would like to know more about the role and have experience in a target driven environment, enjoy working to targets and have excellent negotiating skills then please call now for an immediate interview or send your CV details in to Ellie Gibbs 01142722600