Hire Desk Controller

Job Ref: DR - 0123
Sector: Call Centre
Date Added: 03 January 2018
  • Grays, Essex, South East, England
  • £18,500 - £20,500 per Annum
  • Blue Arrow Romford
  • 01708 753 000

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Blue Arrow Recruitment solutions is recruiting Hire Desk Controller for our client based in Grays, Essex.

As a Hire Desk Controller the purpose of your role is to maximise revenue and profits predominantly through inbound and outbound calls to both existing / new customers. You will utilise the full product within our client's portfolio. The key duties of the role are;

  • Maximise inbound and outbound customer calls, ensuring the customer receives the best service possible. By interpreting and identifying the best solutions for the customers' requirements.
  • Accurately capture all customer information at all points of contact.
  • Manages all queries effectively bearing in mind cost at all times
  • Develop and manages customer KPI's
  • Ensure management reports are updates to ensure the business objectives are met to the agreed deadlines.
  • Ensure all administrations are processed accurately.
  • Ensure Compliance to legislation is met at all times.
We are looking for a candidates with the following experience;

  • Experience of inbound customer service
  • Inbound sales experience
  • Can demonstrates a standard of selling / negation skills to maximise sales
  • Experience is creating credible reports for senior management
  • Ability prioritise and make decisive decisions
  • Administration experience
Working hours are based on a 42.5hr week ( 8am - 5.30pm) Monday to Friday.

If you believe you are suitable experience required. Please apply online using your CV and a member of the Blue Arrow recruitment team will contact you. Please be advised do to volume of applicants, if you do not receive a call within 5 working days please assume you have been unsuccessful.