Call Centre Agent

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Are you interested in temporary work with Debenhams?

If you’re a parent looking for some flexible hours to fit around the school-run, don’t miss out on this fantastic part-time role where you will be working for Capita on behalf of Debenhams.

We are recruiting Call Centre Agents to work 20 hours per week in an outgoing, sociable team. You will be using the latest telephony equipment and working in modern offices surrounded by friendly colleagues.
 
Interested? Then Apply Now using the button below!

Benefits:
  • On-site canteen
  • Great transport links: 10 minute walk from the bus and train stations

The role:

You will be able to assist with delivering fantastic customer service by being super organised, have excellent communication skills and have a friendly and helpful attitude.

Your key responsibilities will include:

  •  Answering inbound customer calls
  • Managing and resolving customer complaints and queries from store staff
  • Processing customer orders, tracking deliveries, processing refunds and exchanges
  • Delivering superior service and quality at all times
There is a wide range of day and weekend shifts available on a part-time basis, so something to suit everyone.
  • Days: Variable shifts between 8am – 7pm
  • Weekends: Variable shifts available between 8am - 8pm