Customer Service Agent


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Job Ref: CSA/CJL/2048
Sector: Call Centre
Date Added: 08 September 2017
  • Glasgow, Glasgow City, Scotland, Scotland
  • £8 - £10 per Hour
  • Blue Arrow Glasgow Office
  • 0141 221 0007
Customer Service Agent- Fixed Term Contract

Do you enjoy offering outstanding service to customers? Would a bright, bustling and energetic office environment motivate you?

Blue Arrow Glasgow have multiple roles with our client in Glasgow.

We are offering a fixed term contract starting in September and October and lasting up to 4 months, this really is an ideal role if you would like extra money on the run up to Christmas or looking for adhoc work for a few months. For those candidates that are looking for permanent work, you will have the opportunity to apply for this during your contract.

The role

Handling inbound calls, offering the best possible service and ensuring they are compliant at all times, in line with industry standards

Maintain strong rapport with internal and external contractors, regularly communicating in a professional manner, including investigating and resolving concerns

Deal with cases at various stages, exercising knowledge, responsibility and accountability to support this

Working towards targets, strict time scales and deadlines


In order to thrive in this role

You should customer centred, embracing the importance of consistent high practice and service

Able to effectively use information towards ensuring customer needs are satisfied to high standards

Flexible, with a drive to undertake various tasks at a similar level

Forward thinking, recognising improvements for new and existing practices

You will welcome constructive feedback towards consistently increasing your skill set and ability

So what do you get in return?

Competitive hourly pay starting from £8.00 per hour and increasing depending on shift allowances

Paid weekly

Accrual of holiday pay which can be taken throughout the year

Temporary, long term and permanent opportunities

Candidate recognition rewards

Dedicated experienced recruitment consultant on hand

Don't miss out on this opportunity! Apply now by clicking the link or call Blue Arrow Glasgow and ask for Phillip or Natalie for an immediate interviews.