Administration Service Officer

Job Ref: CS09082019
Sector: Admin & Secretarial
Job Type: Temporary
Date Added: 09 August 2019
  • Gillingham, Kent, South East, England Amberley Green Kent ME8 0NJ
  • £8.21 per Hour
    HOUR
  • Bluearrow Maidstone
  • 01622 662 144
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We current have a position for a band 2 temporary Administration Service Officer in the Gillingham area.

 You will be responsible for providing a high level of customer service and administrative support to patients and clinical services from within the Care Co-ordination Centre (CCC). You will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.

Are you able to
  • Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.


  • Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.


  • Deal with routine, sensitive or confidential enquiries from patients, staff and the public.

  • Make judgements involving facts / situations sometimes requiring analysis of information.


  • Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patients


  • Accommodate patients with appropriate appointments and advise



Call centre experience desired.
NHS card desired.

Monday to Friday 8am to 4pm

£8.21 per hour.

To apply send your CV along with a covering letter or for more information contact Claire on 01622 662144.


 

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06/09/2019 09:00:00
GBP 8.21 8.21