Customer Service Role (Contact Centre)

Job Ref: CRS
Sector: Call Centre
Job Type: Permanent
Date Added: 02 August 2018
  • Cheltenham, Gloucestershire, South West, England
  • £17,000 per Annum
  • Keira Schoolar
  • 01905 724 549

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Blue Arrow are currently recruiting for Customer Service (Contact Centre) Agents on behalf of our client based in Bishops Cleeve, Cheltenham.

This role is to work as part of an Award Winning Life & Pensions Contact Centre.
You will answer simple and complex customer queries relating to their Life or Pension Products; Liaising with other areas of the business to provide support and solutions for all their policy needs.

To be successful for this role you will need to be passionate about customer service, have a talent for talking to people with the ability to multi-task.
You will need to be confident, articulate and able to learn a variety of systems to a high level of competence, whilst achieving our call handling targets.

What will you do:

  • Be an ambassador for the company as the first point of contact for customers, financial advisers and 3rd parties
  • You will answer a range of queries following regulated procedures
  • Queries can range from a plan valuation or change of personal details to complex trust or technical policy information
  • You will be conversant in using multiple systems to meet the desired outcome
  • Go the extra mile with our customers, be able to clearly explain complex, technical information in an understandable way
  • Be polite, professional, enthusiastic and calm
  • You will need to integrate well within your team
  • Be a positive influence with customers and colleagues alike

Your experience will include:

  • GCSE including Maths and English Grade C or above or equivilant
  • Confident and Articulate telephone manner
  • Proven record in Customer services
  • Good team player
  • The ability to listen and accurately record information

Our client is offering many benefits such as as generous basic salary, 23 days holiday, company matched pension scheme aswell as other options that are designed to suit your own personal lifestyle. These include a share save scheme, life assurance, holiday buy, retail, health, well-being and leisure discounts.

Our client is offering the opportunity to learn new skills to grow and develop in your career.

Hours of work: 8 hour shifts between 8:00am-6:30pm
Blue Arrow
30/08/2018 09:00:00
GBP 17000 17000.