Complaints Quality Checker x 5

Job Ref: CQCGLASGOW
Sector: Admin & Secretarial
Date Added: 28 March 2018
  • Glasgow, Glasgow City, Scotland, Scotland
  • £28,000 - £30,000 per Annum
  • Blue Arrow Harrow Capita RST
  • 020 8427 6199

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Do you have experience Reviewing Complaints within the Banking or Financial Services Sector? Would you like to work for a market leading FTSE 100 company who are also in the Forbes Top 100 "The World's Most Innovative Companies"?

Would like to work flexible hours between 08.00 & 18.00, Monday to Friday?

Following continued growth through new client wins and acquisitions my client (who are the number one Business Process Outsourcing provider in the UK) are looking for a number of Complaints Quality Checkers within Banking and Financial Services to work in Glasgow.
 
The purpose of this role is to carry out a full review of the end to end processing of claims made against the Financial Services Compensation Scheme (FSCS), to ensure consistent delivery of fair customer outcomes.  Also, to ensure all relevant policies and procedures have been adhered to, and any redress calculations are accurate. To provide feedback to colleagues on claims handling performance.

You will be given award winning training and support in order for you to be successful and progress. 

On top of an excellent basic salary of £28,000 to £23,000 (dependent on experience) you will receive some excellent benefits (Subject to Terms & Conditions) including:
• 23 days holiday (pro rata) plus Bank Holidays
• Subsidised Canteen 
• Up to 30% discount with O2.
• Up to 50% discount with RAC
• Company Pension Scheme

Working 37.5 hours per week, between Monday to Friday between 08.00 & 18.00. You will be able to choose your working hours between these times.

In order to be successful you'll need to have at least 12 months experience dealing with complaints or working in the Banking or Financial services sector. You'll also need meticulous attention to detail and excellent communication skills (both written and verbal).

Please apply directly through this site or contact us on 02084276199 for further details.


Keywords: "Financial Services", Banking, Complaints,