Senior Complaint Investigator -£25,000–Bristol

Job Ref: COMPLAINTINV1
Sector: Call Centre
Date Added: 22 January 2018
  • Stoke Gifford, South Gloucestershire, South West, England
  • £25,000 per Annum
  • Oliver Box
  • 01179299449

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Reference: COMPLAINTINV1

Job title: Senior Complaint Investigator - £25,000 - North Bristol

Location: Stoke Gifford, Bristol

Contract type: Permanent

Hourly rate/Salary: £25,000

The role:

Do you have strong experience in a telephone based customer service environment?

This role would see you working for a highly rated financial services company in their complaints department. You will be working with products such as pensions and life assurance and will be tasked with resolving customer complaints in a timely manner.

Full training will be given on these products, however a background in financial services would be advantageous.

This company offers the opportunity of a rewarding career for the right candidate and there are many benefits for working for this company.



Key information:
  • Interview and Start as soon as possible

  • This is a Permanent Job

  • Hours will be Monday to Friday - 09:00 - 17:30

  • Working Weekdays only

Key responsibilities include:
  • Investigate and resolve complaints in appropriate timescales

  • Agree compensation where customers have been disadvantaged

  • Maintain High Levels of Compliance at all times

  • Ensure the Management Information and Compliance Frameworks are maintained


Skills required:
  • Previous Complaints Handling Experience is ideal

  • Previous Customer Service Experience would be advantageous

  • Experience working for a Financial services company would be advantageous

  • 5 GCSE's at grades A to C

Benefits:
  • Free Parking on site

  • Café's and a large restaurant onsite

  • On Site - Nuffield Health Gym for £22 per month

  • What about the benefits of being a Blue Arrow worker here e.g. Superstars reward scheme or increased likelihood of permanent employment with the client?


Transport links:
  • Free Parking is Available onsite

  • The site is close to Bristol Parkway railway station for train access

  • There is a free bus service from Central Bristol running for most of the day to the front door

  • It takes 7 minutes to walk from Bristol Parkway

Click apply today. We promise to reply to every application within 7 days.