Customer Retention Manager

Job Ref: CN/JD/MARPLE
Sector: Call Centre
Job Type: Temporary
Date Added: 22 February 2019
  • Marple, Greater Manchester, North West, England SK6 7JW
  • £11.54 per Hour
    HOUR
  • Capita Manchester
  • 07747249544
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Customer Retention Manager.  Based in Marple, Stockport SK6 7JW 
Ongoing Temp position.  £11.54 per hour


Our client provides Management Information Solutions and Library Management Systems for Schools and Local Authorities. 

The Customer Retention Manager will focus on retaining customers and ensuring their current and future needs are met.  You might answer questions regarding invoicing, how a product works, what type of support is available, amongst others.  

You will identify customers at risk of discontinuing their annual entitlement and deal with any requests to cancel ensuring they reignite a positive customer experience.

  • Respond to customer queries and address service complaints in a timely manner ensuring satisfaction
  • Process orders, prepare correspondence, and fulfil the needs of existing customers that are at risk of cancelling services or orders.
  • Track contracts that are soon to be expired and contact customers for renewals.

EXPERIENCE AND SKILLS.

  • Experience in customer engagement and customer account management.
  • Strong negotiation skills and ability to sell the benefit of the software to a customer
  • Effective listener to understand customers' needs and find solutions for them.
  • Extremely pro-active, strong organisational/time management skills and the ability to manage multiple workloads.
  • Excellent IT and administrative skills, able to adapt and use financial solutions.
  • Strong written and verbal communication skills.


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22/03/2019 09:00:00
GBP 11.54 11.54