Complaints Manager

Sector: Admin & Secretarial
Date Added: 05 February 2018
  • Leeds, West Yorkshire, Yorkshire, England
  • £23,000 - £28,750 per Annum
  • Blue Arrow RST
  • 020 8427 6199

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Do you have experience handling complaints within the Banking or Financial Services sector? Would you like to work for a market leading FTSE 100 company who are also in the Forbes Top 100 "The World's Most Innovative Companies"?

Following continued growth through new client wins and acquisitions my client (who are the number one Business Process Outsourcing provider in the UK) are looking for a number of Complaints Managers within Banking and Financial Services to work in Leeds City Centre.

You will have full ownership of your own case load, investigating and reviewing regulated mortgage endowment complaints. Delivering a first class customer service you will accurately review the file, agree an outcome and where required, calculate accurate redress. You will then communicate effectively and professionally with the customer (both verbally and in writing) to ensure a positive outcome.

You will be given award winning training and support in order for you to be successful and progress.

On top of an excellent basic salary of £20,000 to £25,000 (dependent on experience) you will receive some excellent benefits (Subject to Terms & Conditions) including:
• 15% Shift Allowance on top of your salary (Taking the maximum salary availbe to £28,7500)
• 23 days holiday (pro rata) plus Bank Holidays
• Subsidised Canteen & Starbucks
• Up to 30% discount with O2.
• Up to 50% discount with RAC
• Company Pension Scheme

Working 37.5 hours per week, between Monday to Friday between 15.00 & 23.00.

In order to be successful you'll need to have at least 12 months experience dealing with complaints or working in the Banking or Financial services sector. You'll also need meticulous attention to detail and excellent communication skills (both written and verbal).

Please apply directly through this site or contact us on 02084276199 for further details.

Keywords: "Financial Services", Banking, Complaints,