Telephony Help Desk Advisors

Job Ref: CM:5966
Sector: Call Centre
Date Added: 04 April 2018
  • City of Edinburgh, Scotland, Scotland
  • £10.02 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Blue Arrow are looking to recruit 10 x Telephony Help Desk Advisors based in Edinburgh city Centre. This is a great role in kick starting your career within the highly sought after division of Corporate Banking which will progress into a perm role for the right candidate.  The role is Mon - Fri between 7.30 -6pm operating on a shift basis. The position offers an attractive rate of £10.02 per hour.

The job itself will involve:

  • Providing guidance to business customers on how to move from an old online portal on to a new one

  • Taking ownership of the call and seeing this to a close

  • Building rapport and making the customers feel values

  • Oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner

  • Where required verify and check the work of other colleagues

The ideal candidate will have the following skill base:

  • Strong Telephony experience (within any industry) is essential due to the nature of the role

  • Strong problem solving/analytical skills are required

  • Being confident and clear and concise on the calls

If you feel that you meet the criteria and would like to be considered for the role, please respond to this ad with an up to date CV. Please note full pre-employment checks are essential due to this being a banking role.