Job Ref: CM 5011
Sector: Call Centre
Date Added: 23 January 2018
  • Edinburgh, Midlothian, Scotland, Scotland
  • £9.52 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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My client, a key competitor within the financial industry is looking for Telephony Processors to start work based within the city Centre of Edinburgh. This is an excellent opportunity for anyone looking to kick start their career within a highly sought after commercial banking division within the business. The job itself is Mon - Fri between 7.30am - 6pm. The position offers an attractive hourly rate of £9.52.

The job itself:

  • Taking calls from commercial banking customers transferring from the old business banking platform onto the new one

  • Acting as first point of contact for the bank and its commercial customers

  • Provide first hand excellent customer service and general relationship building with customers

  • Processing the information that is taken from the customers on to the systems in a timely manner in accordance with service level agreements

The ideal person should have the following skill base:

  • Telephony/call centre experience within any industry would be ideal however not essential

  • Good customer service in a fast paced environment i.e. hospitality/retail

  • Can work under minimal supervision

  • Excellent time keeping skills

If you feel that you meet the criteria and would like to be considered for the role, please respond to this d with an up to date CV. Please note in order to pass the vetting for the role you would need to pass credit, reference and disclosure checks within the last 5 years.