Job Ref: CM 4394
Sector: Call Centre
Date Added: 06 November 2017
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £9.52 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Blue Arrow are looking to recruit Processors based within a large well known financial organisation in Edinburgh City Centre. This is a temporary position offering an attractive rate of £9.52 per hour and is operating on a rolling basis. There is scope to go permanent for the right candidate.

The job itself will involve:

  • Dealing with complex and technical support enquiries and in some cases offering support and guidance to less experienced members of staff

  • Identify and suggest improvements to new and existing processes, procedures and systems

  • Be able to offer support in line with management and implementation of changes in own work area

  • Adhere to the banks policies and procedures to ensure that there is no risk to the business

  • Display and demonstrate the company's core values and behaviours especially when dealing with less experienced members of staff to lead by example

The ideal candidate will have the following skill base:

  • Be able to deal with complex calls and process the information given on to the systems efficiently

  • High amount of attention to detail

  • Be able to work under pressure and prioritise work load

  • Good relationship management and case ownership

  • Telephony/Financial background ideally preferred

  • Being clear, concise and professional whilst taking calls

If you feel you that you meet the criteria and would like to be considered for the role please can you respond to this ad with an up to date CV. Please note you will need to pass a credit, disclosure and reference checks before being offered the job.