Administrators and Call Centre Advisers

Job Ref: CKCM
Sector: Call Centre
Job Type: Temporary
Date Added: 11 June 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £8.75 - £10.02 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Are you an experienced Administrator or Call Centre Adviser? Are you looking for a new challenge or new career within the financial sector?

Blue Arrow are currently recruiting for a number of Administrators and Call Centre Advisers to work within the commercial banking division of a well-known and established Banking Organisation based in Edinburgh City Centre.

The Role:

  • Answering technical calls regarding online systems

  • Carry out a range of assigned specialist clerical / technical support duties ensuring that the work is completed accurately and adheres to all specified Bank processes, procedures, standards and relevant external regulations.
  • Respond to a range of enquiries, ensuring that customers' requirements are clarified were necessary, referring issues to senior colleagues where appropriate.
  • When required prepare a range of returns and reports as appropriate.
  • Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
  • Where required verify and check the work of other colleagues.
  • Contribute to the completion of the team's workload.
  • Identify and suggest improvements to new and existing processes / procedures / systems.
  • Undertake duties at a similar or lower level as required.

The Candidate:

  • High level of accuracy
  • Excellent attention to detail
  • IT Literate
  • Ability to work to deadlines
  • Experience of targets & KPI's would be beneficial
  • Must have high volume telephony experience or administrative experience
  • Ideally have financial industry experience but not essential

In return, you can expect an excellent working environment with full training to prepare you for carrying out the role. You will also receive regular pay reviews as well as the potential to earn an annual bonus.

If this description sounds like you, please apply today! Attach a copy of your CV highlighting why this is the position for you, and we will reach out to discuss with you promptly.

Blue Arrow
09/07/2018 09:00:00
GBP 8.75 8.75.