Customer Service Adviser

Job Ref: CK:8598
Sector: Call Centre
Job Type: Temporary
Date Added: 11 October 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.02 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121
Blue Arrow

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Are you looking for a new challenge or a career in financial services? 

We are currently recruiting for customer service advisers to work for a large financial organisation in Edinburgh city centre This will involve working within a technical helpdesk role within internet banking carrying out mostly telephony work with some admin. 

Job details:

  • Complete telephony, digital and admin based tasks to service customer queries.
  • Take ownership of customer problems solving them at first point of contact and escalate when required.
  • Build long lasting professional relationships with our customer that will exceed their expectations.
  • Deal with customer data ethically and in accordance with the FSA requirements.
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
  • Value the teams' skills and learn from everyone's mistakes.
  • Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.
  • Demonstrate consistently the groups Values and Actions

You should have the following:

  • Customer service experience
  • Experience in a telephony environment essential
  • Teamwork
  • Using judgement and making decisions
  • Be proactive
  • Self-motivated
  • Keen to learn
  • Good attention to detail

If this sounds like something you would be interested in, please apply below!
Blue Arrow
08/11/2018 09:00:00
GBP 10.02 10.02.