Customer Service Adviser

Job Ref: CK:7883
Sector: Call Centre
Job Type: Temporary
Date Added: 09 July 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £8.75 per Hour
    HOUR
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Are you experienced in customer service and looking for a new challenge or new career within the financial sector?

Blue Arrow are currently recruiting for a number of customer service advisers to work within the commercial banking division of a well-known and established Banking Organisation based at Fountainbridge, Edinburgh.

 
The Role:

Answer inbound calls from customers

Processing new mortgage applications

Respond to a range of enquiries, ensuring that customers' requirements are clarified were necessary, referring issues to senior colleagues where appropriate.

When required prepare a range of returns and reports as appropriate.

Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.

Where required verify and check the work of other colleagues.

Contribute to the completion of the team's workload.

Identify and suggest improvements to new and existing processes / procedures / systems.

Undertake duties at a similar or lower level as required.

 
The Candidate:

Strong experience in either face-to-face or telephone customer service

High level of accuracy

Excellent attention to detail

IT Literate

Ability to work to deadlines

Experience of targets & KPI's would be beneficial
 

In return, you can expect an excellent working environment with full training to prepare you for carrying out the role. You will also receive regular pay reviews as well as the potential to earn an annual bonus.

 
If this description sounds like you, please apply below and we will be in touch.
Blue Arrow
06/08/2018 09:00:00
GBP 8.75 8.75.