Customer Service Adviser

Job Ref: CK:7600
Sector: Call Centre
Job Type: Temporary
Date Added: 05 July 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.07 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Are you an experienced customer service professional looking for a new challenge or new career within the financial sector?

Blue Arrow are currently recruiting for a number of Customer service advisers to work within the commercial banking division of a well-known and established Banking Organisation based Dalkeith Road, Edinburgh. 

The Role:

Although a blended role, this is primarily a telephone position with aspects of administration tasks expected on occasion.

  • Complete telephony, digital and admin based tasks to service customer queries.
  • Take ownership of customer problems solving them at first point of contact and escalate when required.
  • Build long lasting professional relationships with our customer that will exceed their expectations.
  • Deal with customer data ethically and in accordance with guidelines
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
  • Value the teams' skills and learn from everyone's mistakes.
  • Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.
  • Demonstrate consistently the groups Values and Actions



This role will require you to provide an excellent customer experience for incoming and outbound contacts. Working as part of our team you will be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.


The Candidate:

  • Telephone and customer service experience essential
  • Good communication - oral and written
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Take ownership of all customer requests
  • Maintain operational accuracy
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
  • Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact
  • Understanding and interpreting data at a basic level
  • Developing over time, a deeper level of expertise in all areas of our end to end Corporate Pensions journey
  • Flexible, adaptable to change and willing to embrace new ideas



In return, you can expect an excellent working environment with full training to prepare you for carrying out the role. You will also receive regular pay reviews as well as the potential to earn an annual bonus.

If this description sounds like you, please apply below and we will be in touch.
Blue Arrow
02/08/2018 09:00:00
GBP 10.07 10.07.