Inbound Customer Service Advisor

Job Ref: CJ.LYD.JAN19
Sector: Call Centre
Job Type: Temporary
Date Added: 03 January 2019
  • Belfast, Northern Ireland, Northern Ireland
  • £9.63 per Hour
    HOUR
  • Blue Arrow Belfast
  • 02890 315005
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/bluearrowlogo-compressed.png

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Whatever you are looking for whether it is a steady income, job security or career development this opportunity has it all. 

If you are a natural people person who is great at talking, enjoys helping and generally likes to make a difference to someone's day then joining a friendly contact team managing inbound and outbound customer queries relating to accounts and products as a Customer Service Advisor may be the opportunity for you.

You do not need any formal qualifications to be a Customer Service Advisor, your natural people skills are much more important in a role like this so just a good knowledge of basic Microsoft Word, Excel and familiarity with using the internet would be great. 

Don't have any call centre experience? No problem, if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor especially with this fantastic employer who is committed to supporting you through excellent in-house training and personal support. 
Must be available to attend assessment on either 7th January or 10th January.

Pay Rate:
                      £9.63 ph
Contract Term:             Temporary (Ongoing)
Working Times:            35 hours per week

Variable shifts between 8am and 11pm over an 8 week shift cycle combining early and late shifts working 5 out of 7 days including some weekends.

Must be available to attend assessment on either 7th January or 10th January.

Benefits:

Full 4-6 weeks of paid training 
Competitive pay rate/Pay progression
Overtime and bonus incentives 
Casual dress code
Instant access to Blue Arrows online training portal
Annual Bonus

The recruitment process takes a couple of weeks. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started taking calls from a wide range of people, helping them resolve queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time.

Role Focused Skills

  • Manage inbound & outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with the banking group 
  • Complete telephony, digital and admin-based tasks to service customer queries 
  • Take ownership of customer problems, solving them at first point of contact and escalate when required 
  • Build long-lasting professional relationships with customers that will exceed their expectations 
  • Deal with customer data ethically and in accordance with the FSA requirements 
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues 
  • Contribute to the continuous improvement of the group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.  
  • Demonstrate the company's values and behaviors  
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development  
  • Support wider team to ensure that performance standards and business objectives are met 
  • Personally contribute to an environment where colleagues want to work and customers feel valued 
  • Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures 
  • Provide a high quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.

General Skills 

  • Excellent communication - oral and written 
  • Embrace 'in the moment' coaching to develop your skills and knowledge 
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures 
  • Developing over time, a deeper level of expertise in all areas of the banking group's end-to-end goals 
  • Adaptable to change and willing to embrace new ideas 
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Positive and approachable manner
  • Team player
  • Previous customer service experience 
  • Clear credit history and criminal record 

 Our client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. Join the team today and experience a truly inclusive approach, meaning all colleagues including you, getting the chance to make a difference every day.
Blue Arrow
31/01/2019 09:00:00
GBP 9.63 9.63.