Complaint Handler

Job Ref: CHGLASGOW05
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 16 May 2018
  • Glasgow, Glasgow City, Scotland, Scotland
  • £20,000 per Annum
  • Blue Arrow Harrow Capita RST
  • 020 8427 6199

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Do you have previous complaints experience? Would you like to work for 100 "The World's Most Innovative Companies"? You might have extensive Customer Service experience and be looking for a new challenge.

Would like to work flexible hours between 08.00 & 18.00, Monday to Friday?

Following continued growth through new client wins and acquisitions my client (who are the number one Business Process Outsourcing provider in the UK) are looking for a number of Case Handlers in Glasgow.

We have start dates on 25th June.
 
The role will involve:

  • To investigate and assess customer claims
  • Review and evaluate all data associated with the case
  • Consider findings against policies, procedures and regulations of the client and the business
  • Review and ensure all aspects of the customer claim have been considered in arriving at point of decision making.
  • Reach a decision on each element of the case as well as an overall conclusion based on policy, procedures, regulation and the case handler's expert judgement
  • Compose a full customer response covering all aspects of the claim and providing a rationale for the outcome
  • If required, perform redress calculation using relevant support tools and in line with client and regulatory guidelines.


You will be given award winning training and support in order for you to be successful and progress. 

On top of an excellent basic salary of £20,000 you will receive some excellent benefits (Subject to Terms & Conditions) including:
• 23 days holiday (pro rata) plus Bank Holidays
• Subsidised Canteen 
• Up to 30% discount with O2.
• Up to 50% discount with RAC
• Company Pension Scheme

Working 37.5 hours per week, between Monday to Friday between 08.00 & 18.00. You will be able to choose your working hours between these times.

In order to be successful you'll need to have previous Telephone based Customer Service experience ideally in the Banking or Financial services sector (not essential). You'll also need meticulous attention to detail and excellent communication skills (both written and verbal).

Please apply directly through this site or contact us on 02084276199 for further details.


Keywords: "Financial Services", Banking, Complaints,
Blue Arrow
13/06/2018 09:00:00
GBP 20000 20000.