Systems Support Analyst – Level 2

Job Ref: CH28/01EXE
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 29 January 2019
  • Exeter, Devon, South West, England EX1
  • £18 - £20 per Annum
  • Claire Harris
  • 01392 424733
Blue Arrow

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Blue Arrow are working in partnership with a leading tech support company who are currently looking for talented support analysts and engineers to join their growing team. Our client offers IT support to clients in the UK and Europe, providing technical services via phone, email and onsite.
As a Support Analyst you will already have experience providing system maintenance, performance analysis and providing data. As part of a team you will be providing 2nd line support to multiple sites resolving all service and user requests from start to finish. This role will be working in a dynamic and fast paced environment, ensuring that all issues are resolved to the customer's satisfaction and expectation.
As a Support Analyst you will be required to -
- Provide technical support via phone, email and occasionally onsite.
- Be responsible for resolving issues from start to finish.
- Experience with EPOS systems, EFT payment terminals would be an advantage.
- Deal with both hardware and software issues.
Skills required for the role -
- A minimum of one years' experience working at 1st/2nd line support is essential.
- Experience supporting EPOS systems, Microsoft operating systems and hardware (laptops, mobiles, printers).
- Excellent communication skills both written and verbal.
- The ability to work well under pressure is integral to the role.
- Own transport would be an advantage.
Company Benefits -
- Attractive starting salary.
- Company incentive scheme.
- Excellent training and career progression.
- Company pension scheme.
- Free onsite parking.
If you are looking to work for a dynamic and growing company and you are looking to develop your skill set this is the role for you. Please send your details to or call 01392 424733 for an informal chat and more information of the role.
Blue Arrow
26/02/2019 09:00:00
GBP 18 18.