Customer Service Consultant- Travel & Events

Job Ref: CH1
Sector: Call Centre
Job Type: Contract
Date Added: 19 February 2019
  • Taunton, Somerset, South West, England EX1 1QA
  • £7.85 per Hour
  • Claire Harris
  • 01392 424733
Blue Arrow

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Blue Arrow have exciting opportunities for 12 x Customer Service Consultants to join our fantastic client in Taunton for a fixed term contract of 3 months in their Travel & Events department.

As a customer service consultant you will be responsible for checking and processing supplier invoices, ensuring that they are VAT compliant, adhering to each customer's policies.
You will routinely assess and improve the operating procedures and systems you use, and be adaptable to change.

Your responsibilities will include a selection of items contained on the following list: 

Invoice checking 
Invoice processing 
Preparing and validating payment data 
Requesting Euro payments 
Billing clients 
Allocate adjustments 
Hotel statement reconciliation 
Client statement reconciliation 
Processing to client specific software 
Obtaining supplier bank details 
Daily processing reconciliation 
Invoice query logging and resolution 
Answering the telephone 
Sorting of post 
Scanning invoices 
Monitoring and actioning team inbox 
Setting up hotel codes within financials (Opera) 
Updating credit card reconciliation 
Paying off credit card within financials 
Completing credit application forms 
Posting sales ledger invoices 
Allocating credit card transactions 
Sending faxes to hotels chasing for invoices 
Raising sales ledger invoices (charge card) 
Sending emails 
Completing invoice tracker 
Requesting pre-payments and deposits 
Bank statement reconciliation 
Involvement in key projects 
Coaching and training

Skills Essential:

Excellent customer service skills 
Excellent communication skills and telephone manner 
Attention to detail and accuracy 
Ability to plan and prioritise own work in order to achieve deadlines 
Computer literate with good data input skills

Skills desirable:

Knowledge of a financial accounting package 
Experience of working as part of a team 
Knowledge of Microsoft office packages


Microsoft Office

Microsoft Excel


Knowledge of VAT



If you feel you have necessary attributes and experience to excel in this role then please apply today, start date Friday 22nd February.
Blue Arrow
19/03/2019 09:00:00
GBP 7.85 7.85