Inbound Sales Advisor

Job Ref: CAPBA1903_V3.r1Shift
Sector: Call Centre
Job Type: Temporary
Date Added: 11 October 2019
  • Bury, Greater Manchester, North West, England Dumers Lane Greater Manchester BL9 9QL
  • £9.20 per Hour
    HOUR
  • Capita Manchester
  • 07767256738
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Working Times: Fixed shifts 11.30am - 8.00pm Monday to Friday. Full time 37.5 hours per week
Benefits: Weekly Pay | Permanent prospects

Inbound Sales Advisor job opportunities are available now in Bury providing, great pay, weekday hours and permanent prospects. You will be working for a well known Mobile Network brand in their retentions, sales and upgrades department.

The best a Sales Advisors are naturally people oriented, enthusiastic, optimistic and motivated. The most successful have the confidence and passion to up-sell products and services to a customer who has called in to hear what is on offer or find out why they should become or remain a customer.

In this role you will be working to achievable targets with the main objective being to provide the very best in customer service and product information at all times through a variety of responsibilities including;

· Taking calls for retentions, upgrades and sales relating to mobile phones.
· Converting enquires into opportunities for sales leads.
· Researching information and processing orders via the in-house computer system.
· Providing customers with product and service information enthusiastically.
· Documenting all call information and completing call logs accurately and timely.
· Ensuring high level of customer care and attention to detail at all times.

It is ok if you have never worked in the mobile Network industry before, as a Sales Advisor in this Bury call centre you will be supported with full classroom based training lasting 3 weeks, this training will usually take place Monday to Friday between 9am and 5.30pm. Following successful classroom training you will graduate into 3 weeks of handling calls with modest targets and full support before progressing into the role fully on a fixed shift basis.

Your place of work will be a call centre in the BL9 area of Bury which is less than two miles from the centre. Bury is supported by great transport links so getting to work is easy, a bus stop is positioned outside and the Radcliffe Metro station is just over a mile away. There is a free multi-storey car park for staff located just opposite the Bury site. The workplace benefits from an onsite subsidised canteen serving hot, cold and Halal food, communal breakout areas featuring pool tables, games consoles, TV's, and microwaves and open access prayer rooms.

The recruitment process starts with a criminality and financial probity check alongside an assessment day. You can attend an assessment day, Monday to Saturday throughout the first three weeks of October in preparation for an October start date. The assessment will consist of a call listening/handling exercise, data entry and aptitude tests.

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the shift pattern associated with this role. Your main shift pattern will be 11.30am to 8.00pm Monday to Friday however, you must be able to work any shift between the core hours of 8am and 9.15pm any 5 days in 7.

The role responsibilities for this Inbound Sales Advisor position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow on site team on 07767256738 (Jo), 07798572039 (Joanna) or 07747249544 (Carol) quoting this role reference CAPBA1903_V3.r1Shift

General Skills
· Excellent communication - oral and written.
· Confident and enthusiastic manner.
· Good technology skills.
· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
· Motivated team player.
· Previous customer service, call handling or sales experience.
· Clear credit history & clear criminal record.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Blue Arrow
08/11/2019 09:00:00
GBP 9.20 9.20