Inbound Sales Advisor

Job Ref: CAPBA1903_V2.r1Shift
Sector: Call Centre
Job Type: Temporary
Date Added: 11 October 2019
  • Bury, Greater Manchester, North West, England Dumers Lane Greater Manchester BL9 9QL
  • £9.20 per Hour
    HOUR
  • Capita Manchester
  • 07767256738
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Working Times: Fixed shifts falling between 9.30am - 5.30pm Monday to Saturday | 10.00am - 6.00pm Sunday (5 days in 7) Full time 37.5 hours per week
Benefits: Weekly Pay | Permanent prospects

Inbound Sales Advisors are needed to fill temporary job opportunities in Bury working for one of the UK's largest Mobile Virtual Network Operators.

You do not need any formal qualifications to work as an Inbound Sales Advisor, a strong background in customer service and sales will be advantageous but your natural people skills are much more important in a role like this. An excellent telephone manner and a confident, motivated approach to your work will make you a great fit for this position.

People who are passionate about customer service and have the confidence to up-sell to a customer who has called in to hear what is on offer are the people we want to hear from the most. You will be processing inbound customer enquiries with clearly defined responsibilities including;

· Taking calls for retentions, upgrades and sales relating to mobile phones.
· Converting enquires into opportunities for sales leads.
· Researching information and processing orders via the in-house computer system.
· Providing customers with product and service information enthusiastically.
· Documenting all call information and completing call logs accurately and timely.
· Ensuring high level of customer care and attention to detail at all times.

As a Sales Advisor you will be working to achievable targets with the main objective being to provide the very best in customer service and product information at all times.

Your place of work will be a call centre in the BL9 area of Bury which is less than two miles from the centre. Bury is supported by great transport links so getting to work is easy, a bus stop is positioned outside and the Radcliffe Metro station is just over a mile away. There is a free multi-storey car park for staff located just opposite the Bury site. The workplace benefits from an onsite subsidised canteen serving hot, cold and Halal food, communal breakout areas featuring pool tables, games consoles, TV's, and microwaves and open access prayer rooms.

As a Sales Advisor in this Bury call centre you will be supported with full classroom based training lasting 3 weeks, this training will usually take place Monday to Friday between 9am and 5.30pm. Following successful classroom training you will graduate into 3 weeks of handling calls with modest targets and full support before progressing into the role fully on a fixed shift basis.

The recruitment process starts with a criminality and financial probity check alongside an assessment day. You can attend an assessment day, Monday to Saturday throughout the first three weeks of October in preparation for an October start date. The assessment will consist of a call listening/handling exercise, data entry and aptitude tests.

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the shift pattern associated with this role. Your main working times for Mondays to Saturdays will be 9.30am - 5.30pm and on Sundays, 10.00am - 6.00pm however, you must be able to work any shift between the core hours of 8am and 9.15pm.

The role responsibilities for this Inbound Sales Advisor position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow on site
team on 07767256738 (Jo), 07798572039 (Joanna) or 07747249544 (Carol) quoting this role reference CAPBA1903_V2.r1Shift.

General Skills
· Excellent communication - oral and written.
· Confident and enthusiastic manner.
· Good technology skills.
· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
· Motivated team player.
· Previous customer service, call handling or sales experience.
· Clear credit history & clear criminal record.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Blue Arrow
08/11/2019 09:00:00
GBP 9.20 9.20