Customer service advisers are required for a well known mobile phone store in Gateshead, Sunderland and South Shields. - Welcoming customers in the store, answering initial questions and...
Highly reactive and proactive; providing an efficient service to all customers with the supply of professional audio equipment.
Job Location: Washington, Tyne & Wear.
Main Duties / Responsibilities:
Handling inbound sales calls
Processing sales orders, web, inbound telephone calls, fax and emailDealing with customer queries relating to both orders and products
Monitoring sales order book & ensuring all goods are despatched in a timely manner
Processing and monitoring trade counter sales
Processing quotations and proformas and convert where necessary, chase and void quotes on a regular basis
Dealing with microphone flag enquiries/orders
Keeping the UK Sales Manager fully aware of any potential issues with orders
Dealing with invoice queries and prepare credits where necessary
Identifying any potential sales opportunities/areas for growth & forwarding to relevant Internal Account Manager / Field Sales
Building relationships with customers and providing a high level of customer service; maintaining and increasing sales
Skills / Competencies:
Excellent communication skills
Computer literate and good knowledge of Microsoft Office applications
Excellent attention to detail due to role involving data processing
Ability to work on own initiative
Ability to work as part of a team
Ability to prioritise workload
Willingness to learn new skills and continually develop self
Qualifications / Experience Required:
Good educational background including Maths & English
Previous experience in a busy sales office environment
Please note that due to the nature of the role, previous experience is essential.