Customer Care Advisors

Job Ref: Bristol
Sector: Transport & Logistics
Date Added: 14 February 2018
  • Bristol, Avon, South West, England
  • £9 - £10 per Hour
  • Blue Arrow Bristol
  • 0117 929 9449

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We are currently undertaking a project for our client. They are a locally based rail company that is currently upgrading their service and systems. To achieve this they will have to close certain areas of the rail, network to upgrade it. so in doing this they are providing a rail replacement service.

Along with their partners our client is spending over £7.5 billion on electrification from London to Oxford, Swansea, Bristol and Newbury, station improvements and upgraded tracks to allow more frequent services. Once the Clients electrification work is completed, these trains will increase capacity by up to 25%, shorten journey times into London by up to 20 minutes, and allow us to run 54 more trains between London and Bristol every day.

About the Job:

Customer Service Advisors

  • Dates: 12th March to 4th April 2018
  • Days: Friday to Wednesday
  • Hours: 7am - 3pm or 3pm to 11pm
  • Hourly Rate: £9.00 weekdays & £10.00 for weekends
  • Locations Available: Bristol

Job Role:

  • Due to an ongoing project to upgrade the local rail network, a section of line and tunnel will be closed. Our job it to support the client with passenger movement as there will be a replacement coach service from this station to various other stations in the area. You will be Assisting passengers whether it be platform based or concourse based advising them that there are Rail Replacement (bus & coaches) service and confirming where they need to go and what time the service is.
  • Full training is given on induction days, but customer service experience is required.

Job Requirements:

  • Good communication skills
  • ability to keep calm under pressure
  • personable/willing to help
  • physically fit
  • confident to be able to approach people to offer help
  • Previous experience having worked at any of our stations would be great.
If you are interested in this role, then please upload a CV with all contact details to this site. This role is being managed by Nigel Morton