Business Support (Email)

Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 12 March 2019
  • Birmingham, West Midlands, West Midlands, England B12AB
  • £9.73 per Hour
  • Armina Ramji
  • 0121 632 4477
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Brindley Place, Birmingham
6 Months - Ongoing (Possible temp to perm)

We are currently recruiting for an experienced Business Support to work in a prestigious banking environment within the team who can comfortably handle the ability to work on their own and able to prioritise their own work load with technical experience.

Customer Query handling for Commercial Customer's

(via Email)

  • Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
  • Manage own work load,  Work is typically allocated and monitored on a daily to weekly time frame
  • Build relationships with Relationship managers, client managers as 80% of generated queries are received via Client / Relationship manger on behalf of customer, as well as at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
  • Use training material to fully understand the LBG Bulk Cash Products and the service we provide to our commercial customers
  • Contribute to the completion of the team's workload, where required verify and check the work of other colleagues
  • Deputies in Flow Leader's absence to carry out daily Flow Leader tasks
  • Communicate professionally with customers and colleagues either by email or telephone to clearly communicate query outcomes / resolution - Professional telephone manner required at all times
  • Build relationships with 3rd party cash suppliers and escalate any concerns as appropriate
  • Once fully trained, you will be required to understand the LBG cash accounting and reconciliation model to ensure accurate accounting entries are passed when resolving queries
  • Ensure all work completed adheres to "one best way" and "quality" standards as per our policies, procedures and process maps
  • Identify and suggest improvements to new and existing processes, procedures and systems
  • Ensure that customer impact / risk is reflected through all work completed and help to champion a customer centric culture within the team whilst demonstrating core Lloyd's Banking Group values and behaviours as an active team member
  • Ensure that all legislative and regulatory requirements are adhered to by ensuring compliance with the defined complaint handling policy
  • Champion and encourage initiatives in the team such as continuous improvement and delivering excellence
  • Support flow leader to ensure that workflow, SLA adherence, quality standards and an operations excellence culture are maintained within the team
  • Take personal responsibility to drive your own performance and highlight issues and concerns in advance


Key accountability's

  • Collaborative working
  • Attention to detail

  • Excellent communication skills

Essential skills

  • Excellent written and verbal communication skills required
  • Able to manage own workload and work as part of a team
  • Previous experience in sending professional emails to customers or other professional bodies required

APPLY TODAY to find out more about the roles available and to be interviewed this week!

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09/04/2019 09:00:00
GBP 9.73 9.73