Train Station Customer Service Assistant

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Job Ref: BASTK003
Sector: Transport & Logistics
Date Added: 05 September 2017
  • Basingstoke, Hampshire, South East, England
  • £10 per Hour
  • Marieta Sarai
  • n/a
The role:

If you have good customer service skills whether gained through a retail, leisure, public service or call centre environment, we have a fantastic opportunity for you to work within a local train station and the UK's most reputable transport service group.

A household name with millions of customers in the UK and a local high street presence in nearly every community, you have the opportunity to join a successful team of Customer Service specialists.

You have an important and busy role in handling queries from this leading brand's customers. You are someone who understands and appreciates the need to handle queries quickly and efficiently.



Benefits:

  • Weekly pay


  • 1 full day induction training is given


  • Instant access to Blue Arrows on-line training portal


  • Free on-site parking


  • Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme


  • On-site lunch facilities and staff room access


  • Easy travel access




Transport links:

  1. Nearest bus station is Basingstoke Bus Station (7 minute walk, 0.5 miles)


  2. Nearest bus stop is at The Folly Roundabout (4 minute walk, 0.2 miles)

    This stop is served by buses 1, 2, 3, 3B, 4, 6, 7, 8, 10, 11, 12, 13, 22, 76, TheLink


Recruitment checks for this role:

  • Proof of Right To Work Check


  • Reference Check


  • National Insurance Check



Key responsibilities include:

  • Provide accurate and efficient customer service to all Train Station customers


  • Respond to a range of customer, queries for example questions about which bus to board as a train replacement


  • Mann the height restriction barrier throughout the day and traffic management


  • Shift Patterns (08:30 - 16:30/ 15:30-23:30/ 13:30-23:45)




Skills required:

  • Strong Customer Service skills


  • Ability to manoeuvre a height restriction barrier which sits at 5ft 6ft high


  • Ability to work as part of a team




Click apply today. We promise to reply to every application within 7 days